Current File : //var/softaculous/osupport/info.xml

<soft xmlns="http://www.softaculous.com">
	<overview>
		<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}
	</overview>
	<features>
		{{features}}
	</features>
	<demo>
		http://www.softaculous.com/demos/OpenSupports
	</demo>
	<ratings>
		http://www.softaculous.com/softwares/customersupport/OpenSupports
	</ratings>
	<space>
		16467403
	</space>
	<support>
		https://www.opensupports.com/documentation/
	</support>
	<version>
		4.11.0
	</version>
	<mod>18</mod>
	<mod_files>3</mod_files>
	<release_date>11-01-2022</release_date>
	<admin>admin</admin>
	<softversion>
		4.5.4
	</softversion>
	<requirement check="php" type="version" operator="ge" value="7.0.0" />
	<requirement check="php" type="version" operator="lt" value="7.3.0" />
	<requirement check="php" type="extension" name="pdo" />
	<languages>
		<english-overview>
		<font size="5" color="#182e7a">OpenSupports</font> is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.
		<br /><br />
		OpenSupports is released under the <a href="https://github.com/opensupports/opensupports/blob/master/LICENSE" target="_blank">GNU General Public License v3.0</a>.
		</english-overview>
		<english-features>
			<ul>
				<li>Responsive design<br/>
					OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
				</li>
				<li>Custom Responses<br/>
					Don't repeat yourself. With our system you can customize your own templates to respond tickets.
				</li>
				<li>Articles and Topics<br/>
					Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
				</li>
				<li>Staff members<br/>
					Add as many staff members as you want, and assign each of them the set of departments they will respond.
				</li>
				<li>Departments<br/>
					Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
				</li>
				<li>File Attachments<br/>
					Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.
				</li>
				<li>CSV Import<br/>
					You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.
				</li>
				<li>Notifications<br/>
					You can easily see a log of all the last actions that have taken place in your OpenSupports website.
				</li>
				<li>Email Templates<br/>
					You can customize your email templates for common actions in OpenSupports to look according to your company style.
				</li>
			</ul>
		</english-features>
		<english-no_pass_encrypt>Could not encrypt admin password because the domain is not pointing to the correct server</english-no_pass_encrypt>
		<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
		<english-err_no_email>Please provide the email to reset the password</english-err_no_email>
		<english-err_no_such_email>The Admin email is incorrect and does not exist!</english-err_no_such_email>
		<english-err_osupport_protocol>OpenSupports works only in HTTPS. Please enable HTTPS on your server.</english-err_osupport_protocol>
	</languages>
</soft>